Senior, Desktop/end User Support Engineer

Senior Desktop/End User Support Engineer

Become a part of our caring community and help us put health first. We are seeking a skilled and dedicated Senior Desktop/End User Support Engineer for our Nashville, TN corporate office. This on-site role is responsible for delivering exceptional technical support to associates, ensuring a seamless technology experience within the office environment. The successful candidate will maintain technology standards across the office, including conference rooms, networking, digital signage, shared devices, and more. This position also plays a key role in supporting critical business meetings and providing break/fix support for endpoints and mobile devices.

Key Responsibilities

• Provide hands-on technical support for associates in the Nashville corporate office.
• Maintain and ensure optimal functioning of office technology: conference room equipment, network infrastructure, digital signage, shared equipment, and related systems.
• Own the associate technology experience by proactively resolving issues and ensuring satisfaction.
• Support and troubleshoot critical business meetings, ensuring all technology components operate smoothly.
• Deliver break/fix support for desktops, laptops, and mobile devices.
• Research and resolve technical problems of moderate to complex difficulty, typically escalated from first-line support teams.
• Respond promptly to escalated telephone, email, and online requests for technical assistance.
• Document, track, and monitor issues using applicable systems and tools.
• Influence departmental strategy and contribute to decision-making on project components and technical approaches.
• Operate with considerable latitude, determining objectives and approaches for assignments independently.

Use your skills to make an impact

Required Qualifications

• 5+ years of experience as a Desktop/End User Support Engineer.
• Demonstrated expertise in researching and resolving complex technical problems, including those escalated from support teams.
• Experience responding to escalated technical support requests via phone, email, and online platforms.
• Proficiency in documenting, tracking, and monitoring technical issues using relevant systems and tools.
• Understanding of departmental, segment, and organizational strategies and their interconnections.
• Passion for improving consumer and associate technology experiences continuously.
• Excellent, polished communication skills with attention to detail and discretion.
• Ability and willingness to perform duties in a variety of environments.

Ideal Candidate Attributes

• Polished, poised, and effective communicator.
• Strong attention to detail and the ability to exercise discretion as needed.
• Self-motivated and capable of working independently without direct supervision.
• Enthusiastic about contributing to an organization dedicated to ongoing improvement.

Additional Information

This is an on-site position, and only candidates currently residing within a commutable distance to Nashville, TN will be considered. If you are passionate about technology, thrive in dynamic environments, and are committed to delivering outstanding support, we encourage you to apply for this exciting opportunity.

Scheduled Weekly Hours 40

Pay Range $80,900 - $110,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.