IT Support Specialist

Oracle Cloud Infrastructure (OCI) Role

Oracle Cloud Infrastructure (OCI) powers Oracle's global cloud services through highly available, large-scale, enterprise-grade data center environments. The Data Center Infrastructure Operations / Facilities team plays a critical role in sustaining OCI's performance, security, and operational resilience by ensuring infrastructure systems operate reliably at scale. You will join a technically rigorous organization with a culture grounded in operational excellence, disciplined processes, and continuous improvement, where infrastructure reliability, safety, and execution quality are foundational to delivering cloud services worldwide. This role ensures workflow tools operate reliably in a 24x7, mission-critical environment, enabling effective ticketing, automation, and cross-team collaboration between IT, engineering, and facilities operations.

Ideal Candidate

Ideal candidates will have:

• Technical/industry experience
• Experience administering Jira and Confluence in enterprise or mission-critical environments
• Bachelor's Degree in Information Technology, Computer Science, or equivalent practical experience
• Strong proficiency with advanced Jira administration
• Help with onboarding new hires and assisting in setting up their computers
• Working knowledge of ITIL-aligned ITSM processes, change management, and security best practices
• Experience supporting tools used in 24x7 operational environments or infrastructure organizations is strongly preferred

Skills and Competencies

Candidates should possess:

• Strong troubleshooting and root-cause analysis skills
• Clear, effective communication skills
• Highly organized and self-directed

Responsibilities

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

Key Responsibilities

Administer, configure, and support Jira and Confluence environments, including advanced customization to meet the needs of data center and infrastructure operations teams. Design and maintain custom workflows, dashboards, fields, automation rules, notifications, and permission schemes that support operational execution and visibility. Integrate Jira with enterprise platforms and tooling (e.g., ServiceNow, collaboration tools, automation services) to improve data flow, efficiency, and reporting. Monitor application health and performance, troubleshoot issues, and ensure system availability in alignment with Oracle security, audit, and compliance requirements. Support platform upgrades, migrations, and patching, ensuring minimal disruption to operational teams. Develop and maintain user documentation, standards, and training materials, supporting effective adoption and consistent usage across global teams. Provide tiered support and guidance to end users, resolving configuration issues and identifying opportunities to improve workflows and usability.

Why Oracle Cloud Infrastructure?

Global impact at scale: Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth. Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter. Culture built on operational excellence: Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime and customer trust. Long-term career development: Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations.

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and Benefit Information

US: Hiring range in USD from $32.84 to $67.88 per hour; from: $68,300 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.