Desktop Support Intern

Desktop Support Intern

Do you want to join an organization that invests in you as a Desktop Support Intern? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include comprehensive medical coverage, additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing, 401(k) Plan with a 100% match on 3% to 9% of pay, Employee Stock Purchase Plan with 10% off HCA Healthcare stock, family support through fertility and family building benefits, referral services for child, elder and pet care, consumer discounts, retirement readiness, rollover assistance services and preferred banking partnerships, education assistance, colleague recognition program, time away from work program, employee health assistance fund.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Desktop Support Intern like you to be a part of our team.

Job Summary and Qualifications

The Desktop Support Intern is responsible for ordering, receiving, deploying and disposing of assets for the corporate campuses. Responsibilities also include coordinating with Desktop Analysts, Desktop Seniors, and Vendors. Duties include arranging deliveries to all corporate campus locations, making deliveries, managing inventory levels, utilizing the corporate purchasing system to procure assets, working with the incident management system and maintaining the related CMDB records. Will provide creative and innovative ideas and approaches that will improve the performance of HCA desktop environment as well as assisting in meeting the business goals and strategies of the corporation. Other responsibilities, some second-level support for desktop support trouble tickets encompass the setup of new or replacement desktop computing equipment. This role also involves configuring and delivery for mobile messaging devices and IP Telephony devices. To excel in this role, a comprehensive understanding of the desktop environment and asset management are crucial. The ideal candidate will be a collaborative team player, demonstrate leadership, and prioritize a customer-centric approach.

General Responsibilities:

• Order and Receive Assets
• Asset Delivery
• Asset Disposal
• Asset Life Cycle Reporting
• Receive Orders in Lawson.
• Register Assets in Coalesce
• Place Assets in Inventory on Shelving Units
• Deliver Assets to PC Techs and Desktop Consultants utilizing the department van.
• Consolidate assets from PC Tech areas that are tagged for disposal into the cage area.
• Keep the cage area clean and organized
• Set up new desktop equipment for users, inclusive of mobile devices
• With management supervision and approval, research, test, and implement new ways to streamline support for the corporate campus.
• Other duties as assigned.

Special Qualifications:

• Must have experience with Microsoft Windows, Office, mobile messaging device support
• Excellent customer service attitude
• Excellent written and oral communication skills for both technical and non-technical audiences.

Physical Demands/Working Conditions:

• 40 hours a week and onsite 5 days a week Monday - Friday
• Good physical condition
• Lifting 25 lbs.
• Move pallets via a pallet jack
• On-Site support
• Must have a valid driver's license

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Desktop Support Intern opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.