Customer Service Field Representative Sr.

Customer Service Field Representative Senior

The Customer Service Field Representative Senior will receive, investigate, and resolve public complaints and service requests concerning Waste Services convenience center operations. Analyze issues, recommend corrective actions, and support effective service delivery. Perform related duties as required.

Waste Services is responsible for weekly curbside waste and every other week curbside recycling collection for over 151,000 customers in the urban services district as well as collection of over 200 public litter baskets in the downtown Nashville corridor. The division also operates four convenience centers where residents of Davidson County can bring waste, recycling, bulk items, food waste, household hazardous waste, and other items for recycling or disposal and eight recycling drop-off locations available to residents who do not qualify for curbside recycling collection. Waste Services currently employs staff members working in collection, administration, customer service, education, landfill engineering, development review, and outreach.

Typical duties include:

• Operating in all areas of convenience center work.
• Operating customer receipt system.
• Verifying county residency.
• Entering customer information into database.
• Determining cubic yardage of trash.
• Receiving payment and writing receipt.
• Maintaining and stocking supplies.
• Dispatching roll off trucks.
• Determining which drop off centers need pickups.
• Serving as receptionist at primary point of contact for the center.
• Placing, answering, and routing telephone calls.
• Forwarding information to proper person.
• Keeping records of calls as needed.
• May receive and direct visitors.
• Using wheel loader to lift heavy items.
• May operate Hazardous Waste drop off area.
• Separating and placing hazardous materials into proper areas for pickup and proper storage.
• Cleaning convenience center.
• Sweeping around roll-off containers.
• Collecting and disposing of litter.
• Mowing grass at convenience center.
• Providing service to customers.
• Receiving customer complaints for convenience center.

Minimum qualifications include a high school diploma or equivalent and three (3) years of experience in public contact, performing various recycling center duties, reading meters, and/or responding to complaint calls. Licenses required include a valid driver’s license. Candidates with accreditations earned in a foreign institute are encouraged to apply. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, civil service positions offer 10 vacation days per year (increasing after 5 years of service), 1 sick day per month, and 12 paid holidays per year. Public safety - sworn and civilian positions offer 20 vacation days per year, 3 personal days per year, 1 sick day per month, and 12 paid holidays per year. Part-time, non-civil service positions have more information available on the HR and benefits webpages. Full-time, non-civil service positions should contact the hiring department for benefits information. Seasonal/temporary positions offer no benefits.

Employer: Metropolitan Government of Nashville & Davidson County

Address: Human Resources Division, 700 President Ronald Reagan Way, Suite 201, Nashville, Tennessee, 37210

Phone: (615) 862-6640