Client Support Professional

Join Fiserv as a Client Support Professional

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

As a Client Support Professional, you will work directly with clients and internal teams to resolve issues, validate work, and drive continuous service improvements.

What you'll do:

• Build and maintain positive, trust-based relationships with multiple clients through proactive communication and timely follow-up.
• Serve as a primary client contact for product- and service-related inquiries, answer questions, and manage quote and order entry.
• Execute daily reconciliation, transaction validation, and exception handling to support the production facility.
• Triage and escalate production issues to technology and development teams; coordinate root-cause analysis and resolution plans.
• Act as the conduit for internal and external customers to the processing and manufacturing of their products.
• Cross-train across related functions to provide flexible coverage and help meet service-level objectives.
• Maintain current industry and product knowledge to advise clients on creative and compliant solutions.

Experience you'll need to have:

• 2+ years of experience in client services or client-facing support in a fast-paced operations or production environment.
• 1+ years of experience in CRM and ticketing platforms such as Salesforce Service Cloud, ServiceNow, or Zendesk.
• 2+ years of equivalent combination of educational background, related experience, and/or military experience.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• Approximately 10% travel off-site or to other office locations is expected.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Our commitment to equal opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.