Catering Sales Manager

Omni Nashville Hotel Sales Manager

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel – apply today!

Responsibilities

To creatively upsell all hotel customers and to ensure that value paid is value received, not only in product, but in service and in ambiance. This role will be responsible for small meetings and Private Dining Rooms sales:

• Sell to the catering market to include the corporate, social, and wedding markets.
• Build rapport and communicate with prospective clients to initiate, negotiate, and close contracts.
• Build relationships with local clientele and industry vendors to maximize revenue potential within the local catering market.
• Demonstrate upselling techniques and minimize erosion of check averages from price-sensitive groups.
• Communication with clients to confirm all meeting logistics and catering menu details.
• Create profitable, customized menus tailored to the client's needs.
• Service all contracted bookings, which includes but is not limited to:
• Finalizing all logistics and menu details
• Communicating all arrangements to the responsible hotel departments through Banquet Event Orders, floor plans/diagrams, and a thorough Group Resume
• Effectively working with third party planners to achieve a successful event
• Being on-site for all events
• Physically double-check all function arrangements against specifications of client. Correct where necessary and meeting with clients face-to-face during event.
• Assist rooms salespersons in closing wedding and other social booking room block contracts.
• Manage the event billing process.
• Continually manage event estimates and update as required.
• Review final billing for all events and submit in a timely manner.
• Follow-up with all past clients for honest feedback and build loyal relationships whenever possible.
• Other duties as assigned by Director of Catering and Convention Services.

Qualifications

Position requires a minimum of one-year progressive Catering experience and one year hotel sales experience. Large convention hotel experience strongly preferred. College degree preferred. Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff. Must have proven selling, negotiating and presentation skills. Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the Hotel. Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to work cohesively with co-workers both within and outside of your department. Ability to think clearly, quickly and make concise decisions. Ability to work well under pressure, dealing with many guest requests/questions within a short period of time. Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Developed computer proficiencies with ability to accurately input information into computer systems. Delphi experience required. The ability to work a flexible schedule, including nights, weekends and holidays.

Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity employer.