Associate Patient Service Specialist - Pediatric Orthopedic Clinic

Vanderbilt University Medical Center

Located in Nashville, Tennessee, Vanderbilt University Medical Center operates at a global crossroads of teaching, discovery, and patient care. It is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: CHOC DOT 4 Admin

Job Summary

Provides service to patients before, during or post appointment with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication.

Key Responsibilities

• Conducts patient check-in and check-out.
• Manages and maintains reception area and welcome tablets.
• Schedules appointments through clinical communication or direct request and effectively communicates to patients.
• Provides excellent customer service and recovers service through de-escalation with guidance.
• Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing.
• Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
• Ensures compliance of all HIPAA, consent, and billing forms.
• Interprets patient situations involving minors/incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.

Technical Capabilities

• Customer Service: A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services.
• Patient Scheduling: The ability to coordinate and schedule patient appointments with various computer systems.
• Patient Documentation: The ability to receive and record patient information compliant with legal guidelines.
• Medical Terminology & Documentation: The ability to comprehend medical terminology and documentation in an office or surgical setting.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

• Organizational Impact: Performs clearly defined tasks and methods described in detail to achieve standardized solutions.
• Problem Solving/ Complexity of work: Follows a well established process to solve routine problems.
• Breadth of Knowledge: Has basic job knowledge of systems and procedures.
• Team Interaction: Individually contributes to the team.

Core Capabilities

• Delivering Excellent Services: Serves Others with Compassion, Solves Complex Problems, Offers Meaningful Advice and Support.
• Ensuring High Quality: Performs Excellent Work, Ensures Continuous Improvement, Fulfills Safety and Regulatory Requirements.
• Managing Resources Effectively: Demonstrates Accountability, Stewards Organizational Resources, Makes Data Driven Decisions.
• Fostering Innovation: Generates New Ideas, Applies Technology, Adapts to Change.

Position Qualifications:

• Responsibilities
• Certifications
• Work Experience: Relevant Work Experience
• Experience Level: Less than 1 year
• Education: High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.