Application Support

Job Posting

We are building out a new team to support a transportation-tracking application used by internal end users and stakeholders. This team will provide both technical and customer support to ensure the application is functioning properly, data is accurate, and users receive timely assistance.

Primary Responsibilities

• Configure and activate application settings based on user requirements, including password management, arrival-time visibility, and message notifications for transportation tracking.
• Perform manual data updates and verify accuracy of bus and driver assignments within the application.
• Provide guidance, training, and information sharing related to route updates, route coverage procedures, and situations that may impact transportation operations (vehicle substitutions, service or inspection issues, etc.).
• Conduct testing sessions with users to validate functionality and ensure operational procedures are effective.
• Identify, troubleshoot, and resolve technical issues in coordination with internal teams and vendor support prior to full-scale rollout.
• Document and share solutions to common problems, including GPS issues, network outages, app errors, and user password challenges.

Application Benefits

For Parents/End Users

• Real-Time Updates: View accurate, real-time tracking of vehicle locations for increased convenience and peace of mind.
• Enhanced Safety: Estimated arrival times and location transparency help keep students and families informed.
• Better Planning: Reliable arrival and departure data helps families manage their schedules more efficiently.
• Direct Communication: Receive timely notifications about changes, delays, or emergency updates.

For Organizations

• Improved Safety Oversight: Monitor vehicle movement to ensure compliance with established routes and procedures.
• More Efficient Routing: Utilize tracking data to optimize routes and reduce delays.
• Higher User Satisfaction: Transparent communication builds trust and improves the end-user experience.
• Operational Insights: Data analysis supports decision-making related to performance, utilization, and maintenance planning.

Skills

Application support, help desk, customer service, troubleshooting, data entry & verification

Top Skills: Application support, help desk, customer service

Additional Details

This is an onsite position in a professional office environment. Employees will have a dedicated workspace, computer, phone, and all necessary equipment.

Typical Daily Schedule

4:30am – 9:30am: Gather and enter transportation substitution data from multiple sources (coverage sheets, dispatch communication, breakdowns, accidents, changes in routes, inspections, or maintenance activity).

9:30am – 10:30am: Record and summarize key operational information. Send summaries to appropriate personnel for follow-up and reporting.

11:30am – 4:30pm: Continue gathering and entering updated substitution data based on real-time communication and operational changes.

4:30pm – 5:30pm: Compile and send end-of-day summaries to key personnel.

Job Type & Location

This is a Contract position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $19.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville, TN.

Application Deadline

This position is anticipated to close on Mar 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.