Assistant Manager, Contract Management (HR Shared Services)

Assistant Manager

The Assistant Manager plays a critical role in ensuring the efficient and accurate delivery of HR operational services. This position will directly supervise two team members, providing guidance and support to maintain high standards of service delivery across a range of HR functions. The Assistant Manager will be responsible for overseeing day-to-day operations, ensuring compliance with policies and procedures, and contributing to the continuous improvement of HR processes.

Responsibilities:

• Supervise a team to provide HR operational support in the following areas, in alignment with University's policies and guidelines:
• Contract renewal
• Retirement & Re-employment
• Job Changes including transfers, secondments, job upgrades, time type
• Staff confirmation
• Exit management
• External/internal work consultancy
• Ensure tasks and enquiries undertaken by the team are resolved and completed in a professional and timely manner in accordance with the service level agreements (SLA)
• Improve internal controls, processes and procedures to ensure high standards of quality, efficiency and governance
• Participate in process improvements projects as well as propose improvements to service delivery standards within the team
• Collaborate and build good working relationships with multiple stakeholders and departments within the University

Requirements:

• Human Resource Management, or business related degree
• Preferably 4 years of relevant experience (including 1 year of supervisory experience)
• Good HR knowledge in Employment Act and labour laws of Singapore and experience in HR Operations
• Strong interpersonal and communication skills
• Strong organizational, time management skills
• Proficient in Microsoft Office applications
• Working knowledge of Workday is an advantage
• Meticulous, resourceful and innovative with a positive attitude

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU