Operations Delivery Lead

Operations Delivery Lead

The company N1 Health uses leading AI/ML technology infrastructure, data assets and predictive models to deliver consumer engagement improvements with industry leading healthcare payers and providers to help personalize healthcare experiences and drive individual engagement that leads to better care, better health outcomes and business impact.

Responsibilities

• Lead delivery teams in driving client objectives and business value
• Establish agile best practices and account controls and consistently meet delivery expectations with high quality bar
• Go onsite and meet with customers to deploy great data science outputs
• Dig into ambiguous problems to identify campaign opportunities and execute them
• Deeply engage with customers to understand business model and operations and drive adoption of agile business practices
• Lead, present, and drive the execution of data-driven recommendations directly to our customers that positively impact member health outcomes
• Develop effective relationships with external customer stakeholders to ensure our joint efforts positively impact members
• Ensure that the product is meeting customer needs and having concrete impact on their operations
• Develop and manage ROI models and be trained in running agile practices with customers
• Present the results of our work to audiences ranging from analysts to C-suite executives

Qualifications

• Experience designing and deploying project management methodologies to drive process alignment, process improvements and project execution
• Experience leading teams and building executive relationships
• Experience with leading complex, technology-based solutions for customers that led to outcomes and growth
• Experience of successfully achieving outcomes across delivery projects
• Ability to work in ambiguity and experience of self-motivated accomplishments in a high-pressure environment
• Experience presenting compelling, data-driven stories to executive-level business stakeholders or to team/project leadership
• Ability to analyze business processes and identify barriers and design prescriptive solutions to get around them
• Experience building client relationships to launch complex, data driven programs
• Adaptive and introspective mindset; willing to learn, teach, lead and follow