IT Support Specialist (remote - Hybrid)

IT Support Specialist

MySigrid is looking to hire ambitious, experienced, and resourceful IT Support Specialist to join us in developing scalable software solutions both on mobile and web. You will be working together with a cross-functional team that's responsible for full software development, from conception to deployment.

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives' lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a 'state-of-the-art' technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

Your Role As An IT Support Specialist

As an IT Support Specialist, you will be the first point of contact for technical issues, supporting both hardware and software systems, troubleshooting, and ensuring seamless technology experiences for our team. You will work closely with the IT team to maintain infrastructure and improve workflows.

Key Responsibilities:

• Provide technical support to employees across hardware, software, and network issues.
• Troubleshoot and resolve issues related to Windows, MacOS, and common applications.
• Assist with onboarding/offboarding of employees, including account setup and permissions.
• Assist in setting up and maintaining company devices, accounts, and remote work tools.
• Monitor and maintain IT systems, including network, servers, and cloud-based applications.
• Support software updates, system backups, and basic cybersecurity practices.
• Support automation tools (e.g., Make/Integromat) and SaaS integrations where needed.
• Maintain IT documentation, guides, and knowledge base.
• Escalate complex issues to senior IT staff when necessary.