Service Configuration Lead

Gcash Product Enabling Services

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Duties And Responsibilities

• Accurately validate and process configuration requirements on Product Enabling services that will be assigned to the team, within agreed SLA.
• Analyze processes and determine potential areas for improvement.
• Provide updates and status reports to IS.
• Coordinate with pertinent groups for projects, issue resolution and business requirements.
• Assist with processing of campaign and voucher requirements when the need arises.
• Accurate reports and feedback

Qualifications

• 3 to 5 Years Experienced Employee
• Excellent communication and collaboration skills.
• Excellent process analysis skill.
• Highly organized and has strong attention to details.
• Critical thinker with strong ability to make good decisions, can assess impact of each action made on service configuration and with efficient problem-solving skills.
• Acts proactively to ensure smooth team operations and effective collaboration.
• Ability to engage in multiple assignments concurrently and complete them error free.
• Good time-management and strategic planning skills.
• Flexible and adaptable to change.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to do multi tasking. and complete them error free

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package