Mnaager, Problem Analyst Engineer

Gcash Team Member

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Who you'll be working with: If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!

You'll be responsible for the following:

• Participate in incident restoration as next level support to help identify, detect and provide solutions or workarounds to ongoing Production issues
• Thorough analysis of data, artifacts and evidences gathered to be able to identify root cause and to provide recommendations in relation to incidents and problem assigned
• Timely submission of root cause analysis (RCA) documentation, following the set template and turnaround times
• Closely coordinate with Service Level Manager (SLM) on the proper transition/handover of recommended permanent fixes
• Work closely with other groups or teams for alignment and/or consultation on potential workaround and/or solution identified

We're looking for: Bachelors degree holder of any computer related course. Minimum 5 years experience in an IT field. At least 3 years experience in software engineering/development. At least 1 year experience in IT Service Management, preferably the last stint was in ITSM

• Experience in Incident and Problem Management
• Must come from a technical background with the ability to read and write source code across multiple languages
• Experience with software engineering through the delivery of APIs and web services (ie, REST, SOAP/WSDL) utilizing at least 7 of the following languages/technologies: Java, MySQL, Apache, NGinx, HaProxy, Javascript, JQuery, HTML5, CSS3, SES, SMTP, Cron, Apache Spark, Hadoop, PHP, and source code version control – Git
• Experience in cloud technologies and architecture, minimum Amazon Web Service, advantageously: Alicloud and others such as Azure, etc.

What We Offer Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package