Device Support Technician II

Job Title

Summary Responsibilities Certifications and Licensures

N/A

Required Education

Associate's degree is required. Bachelor's degree from an accredited University or College in Computer/Information Science/Business and five (5) years of technical experience in the field is preferred. Equivalent combination of experience and education may be considered.

Other Information

Good interpersonal, management, and customer service skills.

Working knowledge of the following: extensive knowledge of enterprise desktop software such as Windows 7/10, Mac OS X, antivirus, remote management and troubleshooting, audio-visual, asset management and inventory and printing.

Strong understanding of Windows Server.

Demonstrated proficiency and advanced knowledge of scripting.

Basic understanding of network architecture and protocols, troubleshooting experience, and administration.

Experience with iOS, Android and mobile device management solutions.

Strong problem solving skills.

Written and interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Excellent organizational and time management skills. Ability to support demand load to Service Level Agreements (SLA).

Good listening skills. Ability to work and function effectively either individually or in a team oriented environment.

Physical/Mental Requirements and Typical Working Conditions

Exposure to stressful situations, including those involving public contact, as well as trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or walk/stand/push/pull of arm/leg controls and constantly (67-100% of the workday) 10 lbs.