Operations Manager

Operations Manager

MV Transportation is seeking an Operations Manager who will provide support, leadership, and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center and dispatch functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Talent Requirements:

• Candidates for the Operations Manager positions must have at least four (4) years of experience in supervising fixed-route, fixed-schedule, unionized bus services encompassing at least thirty-five (35) peak-period vehicles, five (5) years of progressively responsible positions in the transit, paratransit, charter, and/or student transportation business.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written, verbal, and computer skills.
• Industry standard training in DOT/FTA drug and alcohol regulations, federal motor carrier, and Cal-OSHA safety regulations.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a driver's activity.
• Experience managing fast-paced environments.
• Trapeze experience preferred.

Starting salary range: $75,000 - $87,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.