Intermediate Field Service Engineer (all Genders)

Service Engineer

Munters is a key contributor and esteemed collaborator in the realm of energy-efficient air treatment solutions. Using innovative technologies, the company's expert engineers create the climate for customers in a wide range of industries, the largest food, pharmaceutical and data center sectors. Munters has been defining the future of air treatment since 1955. Today, manufacturing and sales are carried out in 30 countries by around 3,900 employees. Munters reports annual net sales of approx. 950M EUR and is listed on the Stockholm stock exchange; Nasdaq Stockholm (Large Cap).

We're expanding our team and looking for a talented Service Engineer to help us deliver exceptional service in the South of England, with a focus on the Gloucester/Cheltenham region. In this role, you will work directly with Munters' innovative, energy-efficient air treatment solutions. You will support customers across key industries, ensuring our equipment performs at its best. The position offers a mix of technical work, customer interaction, and opportunities to develop your skills.

We are looking for someone motivated, safety-minded, and delivering high-quality service. If you're ready to help create the perfect climate for our customers, we'd like to hear from you.

What You'll Be Doing

• Deliver high-quality, on-time servicing for our contract maintenance customers — always aligned with Munters' vision and top safety standards.
• Diagnose issues and replace spare components to keep our customers' equipment running at peak performance.
• Carry out precise airflow measurements and performance checks, following our proven company procedures.
• Ensure each job meets the agreed scope of work and timelines outlined in customer quotations.
• Commission and set up Munters equipment, making sure everything works flawlessly from day one.
• Create clear, detailed service reports daily, keeping our After Sales Support team fully informed.
• Complete Health & Safety documentation for every site visit and share it promptly with the team.
• Spot opportunities for additional servicing work with both new and long-standing customers.
• Represent Munters with professionalism — from your appearance to your customer interactions — as the go-to humidity expert.
• Support colleagues in other regions when needed, ensuring our customers always receive the best service.
• Take ownership of customer relationships in your region, maximizing your time on-site.
• Keep an eye on the competition and share insights with the team.
• Be an active, positive team player, contributing to shared success.
• Continue building your expertise through training, mentoring, and on-the-job learning, keeping all certifications current.

Skills and Experience Required

• Minimum of three years' field servicing experience with engineering capital equipment.
• Proficient computer skills, including Word, Excel, Lotus, and relevant application software.
• Knowledge of the HVAC industry is advantageous.
• Proven ability to accurately diagnose faults in electrical and mechanical components of engineered capital equipment, with clear assessment of failure size, impact, and required remedial action.
• Familiarity with reporting techniques to provide regular servicing activity updates to the After Sales Support Team within the assigned geographic region.
• Demonstrated knowledge and experience in calculating airflow and moisture content measurements.
• Strong working knowledge of air handling techniques.
• Experience in building and maintaining strong customer relationships, ensuring repeat business through trust and service quality.
• HNC/HND or higher in a relevant engineering discipline.

What We Offer:

• Attractive base salary with performance-based commission scheme
• Company car for business and private use
• Overtime pays and travel expense allowances when on the road
• Comprehensive private medical insurance (covering self, partner, and children) Life insurance and income protection (75% of salary)
• 25 days annual leave plus bank holidays
• Attractive company retirement plan