Field Service Supervisor - Remote Eligible

Field Service Supervisor

Munters Corporation is seeking a Field Service Supervisor for remote positions in Massachusetts and other locations. Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient, and sustainable solutions for customers in industries where controlling indoor humidity, temperature, and energy efficiency is mission critical. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on.

Duties and Responsibilities:

• Provide exceptional leadership for the field service team within their assigned service territory.
• Be the primary contact for all customer escalations within assigned service territory.
• Supervise the service team to deliver equipment channels, start-ups, extended warranties, contracts, and billable service across all product lines.
• Ensure alignment of internal and external resources when delivering service labor, parts, and retrofits.
• Provide back-office service administration related to time sheet entry, expense report review, service report creation, and performance value reports.
• Measure and report on service delivery activities and results, technician utilization, revenue/warranty cost generation, conformance to service report generation, install base penetration, customer satisfaction, and first-time fix rate.
• Support service team in employee evaluation and performance improvement.
• Convey the customer experience to the organization through the C2 customer complaint system.
• Interact with service sales, engineering, and equipment sales to provide feedback and share leads.
• Manage all customer queries and resolve issues in coordination with relevant departments.
• Participate in recruiting activities, new hire orientation, field training, and on-going education activities.
• Perform quality assurance checks in the field.

Requirements:

• Bachelor's Degree in a business concentration plus years of commercial HVAC maintenance experience.
• Highly motivated and skilled at complaint handling and issue resolution.
• Knowledge of commercial HVAC systems and maintenance procedures.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize work.
• Computer proficiency with MS Word, Excel, and PowerPoint.
• Previous experience working in a fast-paced service operation, scheduling, or dispatching strongly preferred.
• Previous management or team lead experience.
• Ability to travel to multiple site locations as necessary.
• Valid driver license with an excellent driving record.
• Physical requirements include climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and close visual acuity.

Benefits:

• Competitive salary.
• Comprehensive health, dental, and vision insurance plans.
• Flexible work schedule.
• Generous vacation and paid time off.
• 401K retirement savings plan with employer matching.
• Professional development opportunities, including tuition reimbursement and conference attendance.
• Company-sponsored social events and team-building activities.
• State-of-the-art equipment and tools to support your work.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position.