Customer Service Representative

Customer Care Representative

Mungo Homes is seeking a Customer Care Representative in our Corporate office in Irmo, SC!

This position is responsible for providing quality and efficient customer service to both internal and external customers.

Essential Duties and Responsibilities:

• Answer and respond to all incoming customer care calls.
• Schedule warranty appointments with customer. Follow-up as needed to ensure timely processing and good communication with both internal/external customers.
• Update customer requests as required in designated software program to keep records current.
• Support a high-quality work environment.
• Follow work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Pursue continuous improvement within the position working towards the overall Customer Care goals.
• Meet or exceed performance levels in the areas defined by the key indicators and specific goals for the position and the Customer Care Department.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good interpersonal skills.

• Confident, articulate, and professional speaking abilities.

• Write creative and factual documents.

• Outstanding organizational skills.

• Multitasking ability.

• Attention to detail.

Education and/or Experience:

• High School diploma or GED equivalent required.

• 2+ years of previous customer service experience, preferably within residential construction or related industry.

• Proven ability to communicate effectively across a variety of audiences.

• Ability to work both independently and as part of a team. Computer Skills: Microsoft Office Suite (Excel, Word, Outlook, Teams) KOVA software preferred

Business Unit: Mungo Homes