Case Manager 1 - Long Term Services And Support

Case Manager 1

Aging, Disability and Veterans Services is currently seeking dedicated and compassionate individuals to provide services as a Case Manager 1. As a Case Manager 1 (CM1) you will be responsible for providing eligibility determination services to applicants for cash, food, and medical benefits administered by the State of Oregon. You will conduct interviews in order to gather pertinent information, access multiple computer applications, and determine eligibility according to Oregon Administrative Rules and procedures in order to issue benefits in a timely manner.

Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups, women and individuals with disabilities, veterans and LGBTQIA+ community members. Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity.

To qualify, we will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Education/Training: High school diploma or GED
• Experience: Two (2) years of paraprofessional level experience providing assistance and services to human services/social service clients, including older adults and persons with physical, developmental and/or multiple disabilities
• Must pass a criminal background check

Preferred Qualifications/Transferable Skills*:

• Respect and appreciation for ethnic and cultural diversity
• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity
• Ability to multitask, prioritize, and stay current on clerical tasks
• Strong interpersonal, communication, and organizational skills
• Ability to make decisions based on specific rules and regulations
• Ability to complete work using standard software tools
• Ability to provide excellent customer service to both internal and external customer
• Patience and compassion when dealing with challenging and sometimes emotional situations
• Ability to be flexible and transition between tasks

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply.

Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed an incomplete application. Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday.

Your completed application must include the following:

• Submit an online application AND;
• Attach a resume demonstrating you meet the minimum qualifications AND;
• Attach a Cover Letter including the following information:
• Your experience understanding, interpreting and applying local, and federal statutes and regulations.
• Your experience and proficiency navigating multiple computer applications and program systems.
• An example that demonstrates your experience working with a diverse workforce and vulnerable populations.

Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview.

Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the 'Resume/CV' section. This is the place where you may upload your resume and cover letter by clicking the 'Upload' button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.

Do not click the 'Submit' button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the 'My Applications' section. You must complete these tasks or actions before the job posting closes.
• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates through phone screen and/or interview
• Background and reference checks

Additional Information:

Type of Position: This AFSCME Local 88 union-represented full-time position is eligible for overtime.

Schedule: Core business hours are Monday – Friday, 8:00 AM – 5:00 PM.

Possible Locations:

• 209 SW 4th Ave., Portland, OR 97204 (West County Branch)
• 11982 NE Glisan St, Portland, OR 97220 (Mid County Branch)
• 4610 SE Belmont St Portland, OR 97215 (Southeast County Branch)
• 5325 NE Martin Luther King Blvd Portland, OR 97211 (N/NE Portland)
• 600 NE 8th St Gresham, OR 97030 (East County Branch)

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Recruiter: Elizabeth McGunnigle

Email: elizabeth.mcgunnigle@multco.us

Phone: +1 (971) 9303179

Application information may be used throughout the entire selection process. This process is subject to change without notice.