Central Operations Enablement Coordinator

Central Operations Enablement Coordinator

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn.

But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

Multiverse is undergoing rapid transformation, scaling our learner base from 10,000 to 100,000 and continuously integrating new AI-driven technology into our platform. Success hinges on our ability to execute critical process changes and seamlessly roll out new products across our global operations team.

We are looking for a highly organized, detail-oriented, and enthusiastic Central Operations Enablement Coordinator to provide vital project and administrative support to the Central Operations team. This role is a fantastic opportunity to launch a career in high-growth tech operations, getting hands-on experience in how a unicorn company operationalizes its product strategy and manages large-scale organizational change.

What You'll Do

You will be a key executor and coordinator, managing specific operational processes and acting as the central project coordinator for custom deliveries across our programs.

Coordinate Custom Delivery Projects: You will act as the central point of contact and project coordinator for specific client customizations or non-levy products, coordinating all moving parts to ensure they are delivered on time and to specification. You will brief stakeholders, track delegated actions, and manage the operational delivery timeline.

Cross-Functional Coordination: Work in close partnership with Go-To-Market teams during the scoping phase, the Learning team on content adjustments, and Programme Delivery on staffing and resource allocation to ensure every customization is set up for success.

Enable Coaches for Custom Content: Collaborate with the Central Operations team to ensure coaches are fully prepared to deliver customized program content. This includes identifying upskilling needs and supporting the creation of necessary training and resources.

Supporting the Central Operations Enablement Strategy by executing initiatives: Partner with the Central Operations Principals to deliver on the broader product enablement strategy, taking ownership of the execution of specific initiatives and coordinating projects that strengthen enablement across programs.

Support Onboarding Enablement with Launch Services: Partner with the Launch Services team to provide operational enablement for the crucial learner onboarding portion of the learner journey.

Manage Internal Communications to the Operations Team: Draft and disseminate clear, timely communications to the internal Coach and Instructor community, ensuring they have the information required to execute their role effectively.

About You

You are an ambitious early-career professional excited to dive into the mechanics of a hyper-growth tech company.

Experience: 1–3 years of experience in an administrative, project support, operations, or coordination role.

Organization: Exceptional organizational skills and meticulous attention to detail; you are proactive and take pride in managing complex schedules and documents flawlessly.

Communication: Strong written communication skills, with a knack for clarifying complex information for diverse audiences.

Tech Savvy: Proficient with project management and collaboration tools (e.g., Google Suite, Gemini, Guru, Slack). Familiarity with basic data tools (like building simple reports) is a plus.

Attitude: Highly coachable, eager to learn new systems and processes, and comfortable navigating a fast-paced, high-change environment.

Mission-Driven: You are motivated by our mission to equip the workforce to win in the AI era.

Benefits

Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

Health & Wellness - private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked!

Our Commitment to Diversity, Equity and Inclusion

We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.