Audio Visual Operations Manager

Audio Visual Operations Manager

At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. We're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking an Audio Visual Operations Manager. In this role, you will manage sales and operations within the Audio Visual Department while supporting the Audio Visual Supervisor in effectively overseeing labor and equipment inventory to meet the needs of multiple meetings, events, and resort-wide systems. You will also collaborate with the Convention Sales team to operate in a for-profit environment and ensure that guest service consistently exceeds expectations.

As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure seamless and high-quality technical execution for meetings, events, and entertainment throughout the property, enhancing the overall guest experience through flawless presentations and memorable moments. Through supporting associates with reliable AV systems and efficient coordination, you will empower teams to deliver exceptional service and create engaging, worry-free events for every guest.

Key Responsibilities

• Track equipment to ensure zero loss and prevent damage.
• Ensure a safe working environment, abiding by all safety precautions.
• Attend EO/Menu review meetings when requested.
• Continue to obtain skills to be competent in all in-house technology.
• Maintain the highest quality of service related to all banquet and meetings service.
• Greet and maintain warm, hospitable guest relations in all guest contact.
• Maintain a high quality image of the resort through effective housekeeping, maintenance, and sanitation including cleanliness of all storage rooms, service areas, and equipment.
• Solve, rectify, and mediate all guest complaints and maintain guest complaint reports and respond to guest needs as they occur.
• Consistently act in accordance with Company's management relation's philosophy, strategy, and procedures as well as Company policies and procedures and department SOP's.
• Maintain a harmonious relationship with all other departments within the hotel.
• Participate in staff meetings to ensure optimal communication between entire staff.
• Understand all duties of Banquet Teams and maintain constant communication with Banquet and Resort Managers. Assist Banquet Teams when needed, as well as other resort departments.

What We're Looking For

• Proficient in the management of skilled technicians supporting hospitality meetings and events.
• Knowledge of audio, lighting, video, and rigging systems to direct staff successfully.
• Have the ability to create a rapport with clients and associates. Maintain a high standard of production value and client service.
• Ability to create diagrams to clearly communicate AV setup and logistics.
• Understanding Dante AV-over-IP network and Crestron control.
• Create show production schedules.
• Schedule and supervise AV staff, control labor, and minimize overtime.
• Previous experience as an AV Supervisor or preferably an AV Manager.
• Ability to create and read rigging diagrams to assist clients with production logistics.
• Must be able to read, write, and fluently speak English. Bilingual skills helpful.
• Must have the ability to work with clients, management, and associates.
• General knowledge of the practices and procedures of a convention center, hotel conference services, and/or banquet department.
• Prior experience leading a team of skilled audio-visual technicians.
• Proven ability to plan, schedule, and execute production requirements.
• Having a broad understanding of the day-to-day operations of a hotel/resort and convention center operations is helpful.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including: Career growth opportunities with promotion from within, 401(k) matching, paid time off, and holiday compensation, Health, dental, and vision coverage for full-time associates, Employee appreciation events, discounts, and perks at all resorts, Education assistance programs to help advance your career.

Be Part of Something Extraordinary At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.