Market Support Assistant

Market Support Assistant

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

Scope Of Role

As a Market Support Assistant, you will support the Market Support Team and help oversee the stock allocation and distribution to our customers.

Duties & Responsibilities

Market Support

• Supporting team members on a day-to-day basis, including order entry, stock checks, transfers
• Produce reports both on a regular basis and ad hoc as requested
• General administration and answering general email enquiries
• Producing necessary paperwork to ensure internal and external customers are kept fully up to date
• Develop a good knowledge of the product collection
• Liaising with senior members of the team, ensuring information is kept consistently up to date
• Any other ad-hoc administrative tasks as requested

Brand

• Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Culture

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability

• As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses 'Five C's' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
• Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Skills And Knowledge Required

• A passion to provide excellent Customer Service
• Advanced computer skills - particularly Outlook and Excel
• Capability to keep calm under pressure, retaining a friendly and professional manner
• Good communication skills
• Willingness to learn
• Excellent Administrative skills and attention to detail
• Proactive and self-motivated
• Effective time management and ability to prioritise tasks

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.