Customer Service Representative

Why This Role Matters

At Mukuru, we move more than money, we move moments, opportunities, and connections across borders. Every transaction you handle helps families support one another, fuels small businesses, and creates possibilities.

As a Customer Service Representative, you are the face of that impact. You bring trust to every interaction, ensuring customers feel confident, respected, and supported every step of the way.

What You'll Experience

This is more than a transactional role it's an opportunity to:

• Work in a fast-paced, purpose-driven environment where no two days are the same
• Build meaningful relationships with customers from diverse backgrounds
• Develop expertise in foreign exchange and financial compliance
• Be part of a company that values integrity, accountability, and continuous learning

Your Impact

In this role, you will:

• Deliver accurate and efficient foreign exchange transactions, ensuring every detail is correct
• Safeguard customers and the business by verifying documentation and maintaining compliance with regulatory standards
• Identify and address risks, including potentially fraudulent activity, with confidence and professionalism
• Manage your working stock responsibly, ensuring financial accuracy at all times
• Stay informed on industry regulations, systems, and evolving processes to remain at the top of your game
• Represent the Mukuru brand by delivering a consistent, high-quality customer experience

What Makes You a Great Fit

You are someone who:

• Pays attention to the details because you know they matter
• Enjoys helping people and creating positive customer experiences
• Takes accountability and operates with integrity
• Communicates clearly and confidently
• Is eager to learn, grow, and stay ahead in a regulated environment

Your Experience & Knowledge

Essential:

• Grade 12 (or equivalent)
• At least 1 year of experience in a customer service environment

Valued Experience:

• Exposure to foreign exchange or financial services
• Understanding of regulatory requirements (e.g., FICA, exchange control)

What You Gain

When you join Mukuru, you gain more than a role, you gain a platform to grow:

• Continuous learning opportunities to build your expertise
• A culture that encourages ownership and self-development
• The chance to contribute to a mission-driven organization that makes a real difference
• A supportive team environment where collaboration is valued

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited. Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS