Customer Service Representative - Gqeberha

Customer Service Representative

Mukuru is one of Africa's leading fintech companies, making financial services simple, affordable, and accessible to everyone. We're passionate about helping our customers move money across borders safely — connecting families, communities, and opportunities.

We're looking for a Customer Service Representative to join our energetic team in Gqeberha. If you're service-driven, detail-oriented, and love working with people, this is your chance to be part of a company that's changing lives through financial inclusion.

About the Role

As a Customer Service Representative, you'll be the face of Mukuru — assisting customers with their foreign exchange transactions in a friendly, professional, and compliant manner.

You'll process transactions accurately, verify documents, and help customers confidently complete their money transfers. This role is all about people — providing excellent service, spotting risks, and making sure every interaction reflects Mukuru's trusted brand.

What You'll Do

• Process foreign exchange transactions accurately and efficiently.
• Ensure all customer documents are valid and legally compliant.
• Detect and report any suspicious or fraudulent activity.
• Manage your cash float and stock to ensure accurate balancing.
• Stay up to date with foreign exchange systems (ICFX) and regulatory updates.
• Maintain Mukuru's brand standards and deliver exceptional customer service.
• Take ownership of your professional growth through ongoing training and assessments.

What You'll Bring

• Grade 12 / Matric (Essential)
• 1+ year experience in Customer Service or Financial Services (Essential)
• Foreign exchange experience (Desirable)
• Completed or willing to complete Mukuru Forex Consultant Training Course
• Knowledge of:
  • Foreign currencies
  • FICA regulations
  • Exchange control regulations
  • ICFX system (advantageous)

Skills That Make You Great at This Role

• Strong communication (verbal and written)
• Excellent attention to detail
• Good administrative and organizational skills
• Confident telephone and computer skills
• Ability to work accurately under pressure
• Passion for customer experience

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited. Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS