Specialist - Process Tool And Governance Support.commercial Operations SA
MTN Group
Job Title
Ensuring that all business processes across the organization are documented, standardized, and maintained in a central repository in alignment with enterprise governance standards.
Supporting the configuration, maintenance, and optimization of process management tools (e.g., iServer, ARIS) to enable accessibility, version control, and compliance.
Developing, enforcing, and updating process documentation standards, templates, and governance guidelines to drive consistency across business units.
Managing the process repository, ensuring appropriate meta-tagging, role-based access, and traceability of changes across the process lifecycle.
Collaborating with process owners, analysts, and technical teams to ensure accurate and complete documentation of new or updated processes.
Generating reports and dashboards on process governance health, documentation completeness, and compliance metrics to support decision-making.
Supporting communication, training, and change enablement efforts related to process governance, tools, and documentation standards across the organization.