Engineer - Operations Charging And Subscription.information Technology

Job Title

Reports To: Manager - Operations Charging and Subscription

Division: Information Technology

Mission

To manage and coordinate information technology operations to ensure delivery of timely and effective IT services.

Responsible for investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches.

Description

Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.

Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.

Create and execute/coordinate technical test plans for application change, new deployment and upgrades.

Participate in transitions of the application or technical architecture components to the testers.

Fix any defects and performance problems discovered in testing.

Monitor Service Performance to ensure maximum service availability.

Ensure effective management of changes to minimize service disruption and maximize service availability and quality.

Work with the Engineering and Delivery teams to ensure Quality and effective implementation of projects and changes maintaining maximum uptime of production services.

Work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.

Provide information timely for Audits and Security requests and ensure any gaps raised are closed.

Ensure effective access controls to supported systems.

Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.

Ensure Incident and Problem resolution within SLAs

Education

First degree in Computer Science, Information Technology or related discipline

Fluent in English

Experience

3 – 7 years of experience including:

Experience working in a medium-sized organization

Excellent knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques within the Telecommunications sector