Administrator - Inventory.commercial Operations SA

Inventory Management

Management of Inventory Stock • Responsible for Own Shop stock holding – ensure optimal stock levels in line with MRP framework • Responsible for receipt and dispatch of stock • Ensure adherence to all PPPs across the functional areas • Compiles Stock Reports • Responsible for Housekeeping within Inventory Department • Responsible for and controls Security for the entire Inventory process • Apply first-in, first-out principle in Inventory control • Responsible for physical receipting of Stock and all associated Documentation • Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis • Responsible for POD's retrieval • To clean and clear stock interfaces • Accountable for management training and OBF • Technical returns and receipts of technical repaired phones • Ordering of Handsets, SIM cards, SIMKITS and accessories • EBU collections for clients from Morningside • Interface and in transit – communicate with regional inventory controller – OMS2 & ERP • Sourcing of IBTs • Responsible for logging returns and returns of TECH, OBF, warranty assessments & obsolete and distressed stock • Ad hoc and financial stock • Responsible for filing and keeping 3 months paperwork – Metro file – defining different transactions. • Responsible for ensuring that Vaults are locked up all times • Responsible for issuing of stock to CSR • Responsible for merchandising stock, re: marking and labelling shelves inside inventory accessory stock • Placing orders and ensuring that Insurance levels is maintained • Receiving of stock and attending to the courier

Reporting • Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)

Customer Satisfaction • Establish and build relationships with all relevant stakeholders • Align service delivery to changing market segments • Understand customer needs and develop and fine-tune systems accordingly • Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures • Put contingency plans in place to prevent delays and enhance the customer experience • Adopt a proactive approach to prevent problems from arising in the future • Initiate change to continually improve all aspects of service delivery • Drive continuous improvement as an important element of service delivery • Deliver measurable results