Technical Support Agent Nl - fr - eng - Remote Eligible

Technical Support Agent NL-FR-ENG

MSX International is the driving force behind the mobility of tomorrow. We are active in more than 80 countries and support the automotive industry with smart, digital, and sustainable solutions. With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative work environment with flexible, hybrid options and consider our employees our greatest asset: diverse, committed, and always ready to take new paths. Are you looking for variety, development, and real impact?

The purpose of this position is to provide knowledge, resources, and expertise and network support in the field of technical management, reporting, procedures, and systems to the network that provides professional service to customers in Belgium and Luxembourg.

In this role, you will support authorized repairers in Belgium and Luxembourg in the treatment, processing, and escalation of technical incident reporting and information issued by the network to ensure that information is correctly passed on in downstream systems and that quality and safety are monitored. Correct escalation processes to engineering and production. Ensure that the information flow is correctly processed, prioritized technical incidents for the development of technical solutions are processed, and that the best customer experience is provided.

Responsibilities The main responsibilities of this service can be summarized in the following areas and respective tasks: Managing technical reporting; Incident process management; Qualification of incident reports; First contact point with the AR network for reporting and answering related questions on this topic; Work as liaison between Country (NSC and AR) and quality, technology, and manufacturer on a global level, handling communication; Support other NSC colleagues with information on technical reporting and incident management; Perimeter services are the region of Belgium and Luxembourg, operating from NSC and/or remotely.

Language proficiency in Dutch, French, and English

Knowledge of the automotive industry

Technical knowledge, background in automotive

Administrative experience - Secuur

Reporting knowledge of Excel (advanced)

Proactive and motivated with a focus on achieving goals.

This position is 100% remote to be filled, part-time min. 3 days per week.

With more than 5,000 employees in more than 80 countries around the world, our teams offer leading expertise in the areas of:

Consumer engagement Parts, accessories, and service performance Useful insights Optimization of repairs and compliance Learning solutions Distribution and sales performance Our proven track record means that we now work with almost every automaker on the market.

The purpose of MSX

To enable movers and makers to thrive in our ever-changing world

The MSX mission

To leverage our expertise in mobility, the creativity of our global teams, and the power of technology to develop customized, sustainable, and innovative solutions.

The MSX vision

To be the first choice of the customer, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.