Service Parts Analyst

Service Parts Analyst

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

Service Part Analysts (SPA) are responsible for creating, maintaining and releasing of service parts to support vehicle launch timing. SPA's are also responsible for assisting in resolution of issues as they relate to service parts throughout the MOPAR organization. They will complete their tasks according to a previously aligned schedule, to ensure Stellantis overall vehicle launch timing. All work performed by the MSXI SPAs must conform to all applicable Stellantis and industry standards communicated by Stellantis during the launch of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and release of service parts to support vehicle launch timing
• Utilize necessary service and production systems to ensure all parts are accounted for and setup correctly (TeamCenter, SBOM, EBOM etc.)
• Provide conditional support Interface with 3rd party help desk as a level 3 escalation support for Service Parts Updates (SPU)
• Work with corresponding Compiler to ensure parts are named and standardized correctly
• Respond to feedback within 48 hours and resolve issues according to customer-defined metrics

Qualifications

Required:

• High School Diploma
• 3-5 years' automotive technical experience
• Computer proficient-PC literacy with Windows, Google, Microsoft Office Suite
• Problem solving skills
• Background check required to confirm no criminal records as defined by US standards

Preferred:

• 1-3 years minimum service part experience
• Familiarity with:
• Bill of Materials
• Common service part practices and methodologies
• Automotive Technical Training or Technical Associates Degree
• Experience working in a team environment
• Good analytical, organization and communication skills

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.