Network Support Specialist - Italian Speaker

Network Support Specialist - Italian Speaker

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

The Network Support Specialist plays a key operational role within the team, acting as the primary point of contact for network partners across their full lifecycle—from acquisition and onboarding to ongoing support—while ensuring accurate system data and providing essential administrative support.

Key Responsibilities:

• Lead Management: Support lead qualification for partnership opportunities, maintain CRM pipeline accuracy, and assist with outbound sales follow-up activities.
• Onboarding to New Partner – Integration and Setup: Manage the end-to-end onboarding process, including contracts, master data validation, system access, training coordination, and partner setup across all relevant platforms.
• Ongoing Operations & Maintenance: Act as the central point of contact for partners, providing operational, system, campaign, and technical support across a wide range of topics.
• Data Management and System Administration: Ensure data accuracy and integrity across multiple systems, perform data quality checks, generate reports, and ensure GDPR-compliant data handling.
• Collaboration and Communication: Work closely with Field Force, Marketing, IT, and external partners to support partner performance, resolve issues, and drive continuous improvement.

Working pattern:

• 40 hours/week
• Hybrid working model
• Location: Madrid
• Permanent contract

Qualifications

• Vocational training or Bachelor's degree in Business Administration, Office Management, or a related field; relevant customer service or IT certifications are a plus.
• 2–4 years of experience in customer support, back-office, or service desk roles, with exposure to onboarding, customer lifecycle management, and multi-stakeholder environments.
• Native Italian and professional-level English are required.
• Strong experience working with CRM systems, data management, ticketing tools.
• Good understanding of system access management, basic IT troubleshooting, and data protection requirements (GDPR); automotive or dealer network experience is an advantage.
• Highly organized, customer-focused professional with strong communication, problem-solving, and collaboration skills, able to manage multiple priorities in a dynamic environment.