Hybrid District Manager Parts & Service

Hybrid District Manager Parts & Service

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: sales performance; repair optimization and compliance; parts and accessories sales performance; and consumer engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Interface with approximately 30 – 40 assigned dealerships to proactively consult and provide support

Build strong relationships with dealer operators, dealer managers, regional offices and zone teams

Dealership contacts utilizing various communication devices and technologies (phone, text, email, screen share, FaceTime and IM)

Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM’s and the dealer’s sales, retention and revenue priorities.

Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact

Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the Part and Service Excellence (PASE) program

Focus one’s efforts on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies

Coordinate resolution to warranty and customer related issues by working with the Warranty Support Center, Regional Warranty team and Customer Assistance following GM policies & procedures

Focus one’s efforts on evaluating the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.

Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against GM brand direction, current market trends and dealership’s customer needs to identify business opportunities

Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor

Stay abreast of changes in General Motors and industry to adapt quickly.

Evaluate processes, systems and tools to make alterations

Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support. For example: work with your sales counterpart to create a dealer business plan and monitor progress to plan throughout the year

Efficiently and effectively deal with customer needs and issues as they arise. Determine key issues and resolutions

Maintain a working knowledge of the competitive service environment within assigned markets

Effectively manage time and projects and measure/prioritize work with limited supervision

Use knowledge of marketing fundamentals (product, price, place, promotion) to develop and execute retail marketing plans

Implement strategies - with MSXI Fielded Team to grow the business, increase efficiency customer satisfaction, and customer service retention.

Meet defined metric goals

Share best practices, ideas, success stories and analysis techniques

Complete other special assignments if necessary

Qualifications

Bachelor’s Degree preferred.

Retail sales experience preferred and/or management.

Clear communication skills.

Strong customer service skills.

Strong problem-solving skills.

Proficient with building and designing material reports and charts to track performance.

Proficient at Microsoft Office (Word, Excel, PowerPoint).

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.