Flying Doc – Tech Support (m/w/d) - Remote Eligible

Flying Doc – Tech Support (m/w/d)

Second-level support for all technical and diagnostic problems with intelligent vehicles that are escalated from the retail engagement center via the ticketing system. If necessary, escalate to third-level support in the central office. Create and review knowledge articles for retailers, report on recurring issues, and escalate tickets. Support technical issues directly at the vehicle and research and support technicians on site.

Provision of second-level technical support

Daily support via the ticketing system within the predefined KPIs via the ticketing system

Recognition of current issues and documentation in knowledge articles and regular reports

Primary contact for all technical questions regarding intelligent vehicles

Coordination with stakeholders on technical issues

Ensuring correct information and following up on the quality of first-level support

Acting as a "flying doctor," visiting retailers to diagnose/repair vehicles directly at the retailer and reporting on the results of the visits

Training opportunities: support for professional and personal development

Work environment: a dynamic and supportive work environment

Work-life balance: flexible working hours and home office options, 31 vacation days (including Christmas, New Year's Eve, and Rose Monday)

Additional benefits: company pension scheme, health programs, and contribution to the Urban Sports Club

Asset-based services: from day one

Required qualifications:

Completed technical training (automotive technician, mechatronics, or equivalent)

Proven experience with vehicle and diagnostic technology

Practical experience in a workshop or service environment, ideally in the field of fault diagnosis and complex repairs

Strong problem-solving skills and independent working style

High willingness to travel

Driving license class B

Very good German language skills, other languages are an advantage

With over 5,000 employees, we are represented in more than 80 countries globally and apply our expertise in the following areas:

Consumer Engagement

Parts, Accessories & Service Performance

Actionable Insights

Repair Optimization & Compliance

Learning Solutions

Distribution & Sales Performance

Our proven success has led us to now work with almost every automaker on the market.

MSXI Purpose:

To empower Movers and Makers to thrive in our ever-changing world.

MSXI Mission:

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

MSXI Vision:

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an employer that promotes equal opportunity and expressly welcomes applications from suitably qualified and suitable applicants regardless of gender, ethnicity, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.