Fleet Support Specialist

Fleet Support Specialist

MSX is a trusted partner for leading vehicle manufacturers, their dealers, and mobility organizations worldwide. Our commitment is to help our customers transform their businesses and effectively manage their operations in areas such as sales performance, repair optimization and compliance, parts and accessories sales performance, and customer engagement. With our global teams, industry expertise, and the power of technology, we design and deliver customized, sustainable, and innovative solutions to help our clients optimize their operations and engage their customers.

You will be employed in the Dealer Operations & Systems department where you will provide administrative support to the Dealer Operations department manager and work closely with the Dealer Operations Specialist. You will have frequent telephone/email contact with the distribution network within the Benelux region regarding a wide range of Dealer Systems matters.

You will also have a "first level helpdesk and support" role for the Benelux region.

You will provide administrative assistance, including translations, assistance in compiling courses, and communications via Dealer Portal.

Tasks and responsibilities

• First line helpdesk of the Dealer Systems department for the Benelux distribution network. This involves frequent telephone/email contact with distributors regarding Dealer Systems matters. Regular contact with various departments within Europe is necessary to resolve IT-related issues;

• SharePoint Site Collection Administrator Dealerportal: full management of a SharePoint website, detailed manual available.

• Business owner of applications, such as Vista (ordering program for new vehicles), Dealer Self Administration module, etc.;

This includes: (after implementation period) thoroughly knowing applications, adjusting applications to commercial needs, setting and managing parameters, solving error messages, supporting users, marketing adaptations/changes and new applications, providing training;

• Responsibility for dealer data files;

• Assisting in the development and launch of new IT projects by the department Coordination between Dealer Systems and various other departments in rolling out new applications;

• Administrative tasks (such as preparing circular letters, courses, and manuals);

• An ideal position to get to know the workings of a commercial organization in all its facets and to build a positive contact with the network.

• Comprehensive manual available: keeping up to date with new projects, etc.

• Diploma: minimum Bachelor level Management Assistant or similar direction, ideally university level: Language and Literature or TEW (with potential for growth);

• Language skills are very important: Dutch / French / English;

• Familiarity with Microsoft Office (Excel, Word, Outlook, PowerPoint, Access) and knowledge of Windows;

• Willingness and skill to (after implementation period) manage and administer various applications in depth;

• Willingness and skill to learn and understand electronic communication techniques via the internet to provide the necessary support;

• Administratively strong and commercially oriented person with a business-oriented attitude;

• Smooth, friendly, and accurate person who can work independently.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable, and innovative solutions.

The MSX Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.