Field Service Engineer (flying Doctor)

Field Service Engineer (Flying Doctor)

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

The objective of this role is to provide customer support in resolving technical issues present on vehicles, both through on-site and remote interventions and provide technical-diagnostic support, on-site to all stakeholders of the repair chain.

The main tasks will be:

• Operate as an Advisor, providing diagnostic support to Authorized Repairers and Independent Operators regarding vehicle repairs, both through ticketing system and by phone;
• Manage customer support requests and Authorized Repairers applying the detailed procedures in the project operational manuals and in all subsequent updates and integrations in order to:
• Analyze and understand technical issues and provide related recommendations;
• Provide explanations and in-depth information on diagnostic procedures and technical literature published by the Customer;
• Electronically record the details of managed requests following the instructions and guidelines described in the project operational manuals and in all subsequent updates / integrations;
• Escalate technical cases / situations considered critical or not covered by the project operational procedures or that prevent the proper performance of assigned tasks;
• Accept other assignments related to the THD Helpdesk activity;
• Manage on-site intervention preparation independently (preliminary contact with the Repairer/Installer, planning of movements and overnight stays, booking of hotel facilities, etc.);
• Interface independently with the technical department representatives.

Degree in Engineering;

Previous experience as a Field Engineer or as an Advisor of a Technical Helpdesk in the automotive, truck, industrial or agriculture sector;

Excellent knowledge of Automotive technology;

Precision and attention to detail;

Analytical and problem-solving skills;

Possession of a driver's license type 'B' or higher;

English Level B1 written and spoken.

Availability to travel, be itinerant

MSX is an employer that respects equal opportunities and positively encourages applications from candidates of all backgrounds, regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or beliefs, marital status, pregnancy or maternity.