Field Service Engineer

Field Service Engineer

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

MSX is looking for a proactive and highly skilled Field Service Engineer to support our precious client's network across Italy. The role is a blend of remote technical support, on-site interventions, and training activities.

The Role

As part of our team, you will provide technical expertise and operational support to the Authorized Repairer Network, ensuring compliance with company standards. Your work will involve diagnosing vehicle concerns, guiding repair processes, supporting warranty topics.

• Providing technical support to Authorized Repairers both remotely and on-site.
• Investigating and analyzing technical faults and delivering clear, actionable recommendations.
• Explaining diagnostic procedures
• Creating detailed technical reports and maintaining accurate case logs.
• Engaging with technical departments independently and effectively.
• Managing MSX and Client assets in full compliance with company policies.

We would love to welcome a motivated professional who is passionate about automotive technology, customer support, and continuous learning. Our ideal Field Service Engineer has strong diagnostic skills, excellent communication abilities, and thrives both independently and as part of a team.

• Degree in Engineering or previous experience as a Field Engineer or Technical Helpdesk Advisor in the automotive, truck, industrial, or agriculture sectors.
• Alternatively, experience as an in-workshop Diagnostic Technician in similar industries will also be considered
• Excellent communication and interpersonal skills
• Ability to work autonomously and manage complex situations.
• Teamwork mindset and a customer-focused approach.
• Valid driving licence (min. Category B)
• Fluent level of English (B1 or above)

If you're ready to make an impact and contribute to our company's success, apply now!

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

• Competitive salary
• Company car
• Company laptop and phone
• A dynamic, international working environment

Working pattern:

• 40 hours per week
• Monday – Friday
• Field based