Express Service Plus Specialist

Express Service Plus Specialist

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.

• Dealership staff training as outlined in the MSX Express Service program documentation
• Dealership in person follow-up support
• Timely and comprehensive completion of Contact Reporting
• Implement best practice processes within the Express Service and Express Service Plus operation (Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
• OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
• Timely completion and submission of field detail reports including communication log
• Weekly Expense reports submission
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
• Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.

Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel

Ability to leverage relationships to identify and sell the business case for change

Analyzing data from dealer financials and operational assessments to establish improvement action plans

Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level

Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI

Demonstrated proficiency with PC applications in a Windows environment

Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales

Ability to influence the sales personnel and technicians in the training processes and monitoring the results

Highly motivated

Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision

Excellent verbal and written communication skills

Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, "Fast Oil Change") and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)

OEM dealer contact experience is a plus

Bachelor's degree is preferred

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.