[dealer Services Program] Parts & Service Data Analyst

Dealer Services Program Parts & Service Data Analyst

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

The Parts & Service Data Analyst supports dealership service operations by generating reports, troubleshooting system usage, and improving service processes. This role works closely with dealers, suppliers, and internal teams to enhance customer satisfaction, increase profitability, and drive service retention.

Key Responsibilities

• Build, maintain, and debug ETL processes written in a combination of SQL and Python. Support dealers and field personnel with process improvements and KPI insights.
• Create and maintain dashboards and reports.
• Assist in training efforts for dealership staff and regional support, including performance metrics.
• Validate and onboard new data elements from dealer systems.
• Analyze large datasets and develop visualizations to communicate insights.
• Use SQL to fulfill ad hoc data requests.
• Perform other duties as assigned by the client or MSXI Manager.

Qualifications

• Proficiency in SQL and Python required.
• Advanced Proficiency in Microsoft Excel.
• Proficient in Microsoft Word, PowerPoint, Teams, and Outlook.
• High school diploma or GED required.
• Bachelor's degree in business analytics, computer science, IT, or related field preferred.
• 1–2 years of experience in automotive service or dealership operations preferred.
• 1-2 years of experience in a data analytics role preferred.
• Proficiency in working with large relational databases.
• Strong technical writing and coding skills preferred.
• Certified Professional Technical Communicator (CPTC) preferred.
• Familiarity with dealership service tools (e.g., electronic inspections, appointment schedulers, tablet-based write-ups).
• Valid driver's license and clean driving record required.

Skills & Competencies

• Detail-oriented with strong organizational and multitasking abilities.
• Analytical thinker with problem-solving mindset.
• Friendly, flexible, and customer service focused.
• Able to work efficiently autonomously, without sacrificing quality.
• Strong communication and knowledge retention skills.
• Bilingual (English required; Spanish preferred).

Work Environment & Physical Demands

• Frequent communication via phone, video, email, and messaging.
• Occasional handling of paper documents and materials.
• Reasonable accommodation available.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $35-45/hourly based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.