Veterinary Specialty Secretary - Surgery Service

Veterinary Specialty Secretary - Surgery Service

This is a full time 40 hour a week position. Monday-Friday 8:00am-4:30pm. This position is mainly remote but applicants must live within commuting distance to MSPCA- Angell Boston as it may require intermittent onsite training and work.

As a member of our Communication Center at Angell Animal Medical Center, the Surgery Secretary expedites communication between clients and Angell departments in a helpful, respectful, and comprehensive manner. This position works in tandem with another Surgery Secretary who works the same business hours.

The Surgery Secretary is positioned as the administrative arm of our Surgery Department for our clients and referring community. The person in this position has the potential to have a profound impact on both patient care and our relationships with our clients and referring veterinarians.

In this position you would be responsible for; phone calls and booking appointments, conveying detailed information regarding patient status, doctors' reports/updates and instructions, providing effective delivery of client and patient surgical communication and care, as well as other hospital and MSPCA services. We are looking for applicants who demonstrate excellent judgment and decision-making skills with the ability to triage client calls and determining the appropriate response in an efficient yet compassionate manner.

Applicants should be able to work efficiently and accurately while maintaining a positive and enthusiastic attitude. Traits needed to excel in this position include strong communication skills (written, listening, and verbal), sustained attention to detail, independent problem solving skills, and the ability to convey empathy for our clients and the animals in our care. Please detail your animal care experience in your cover letter.

The surgery department is a very client-oriented specialty of veterinary medicine. If you would like a position where each work day you are an important part of an amazing team and will make a difference in the quality of life of our patients and clients this may be the type of career you are seeking.

COMPENSATION: Starting $20-$22/hr Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

OUR BENEFITS

Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center.

MSPCA/Angell has an outstanding compensation package including health, dental and life insurance, matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking!

Skills

Required

Previous Animal Handling Experience

Intermediate

Bachelors or better.

2 years: Previous computer, call center, and customer service experience required.

Preferred

1-2 years of animal care experience preferred. Please detail your animal care experience in your cover letter

1 year: Previous veterinary practice assistance experience preferred but not required.