Coordinator Customer Service Global Accounts

Join Our Team At MSC Germany - Hamburg

As part of the world-leading shipping company MSC Mediterranean Shipping Company, we focus on innovation, sustainability, and outstanding quality to provide our customers with reliable and efficient logistics solutions. Our company values are based on responsibility, dynamic cooperation, and a strong commitment to promoting the professional development of our employees. We value the unique worth of each individual, promote diversity, and offer fair opportunities for sustainable growth – for our employees, customers, partners, and the environment.

Change your route as a shipowner and take the helm yourself. Become part of our family-owned company and shape our growth trajectory in our team in MSC Germany - Hamburg with as

HOW YOU WILL MOVE OUR WORLD • Processing booking changes via a case management system, e.g. changing container types, changing delivery data, changing release depots • Processing general inquiries from our national and international customers • Maintaining contacts in our case management system • Processing internal inquiries (MSC Germany and MSC global) • Supporting the resolution of container complaints and claims • Advising customers on change requests • Conducting customs declarations and commissioning third parties to create customs documents • Communication and resolution of inconsistencies with the terminal • Processing high-value shipments (attention to insurance conditions and notification of internal interest groups)

WHAT YOU BRING WITH YOU • You have good communication skills and a customer-oriented mindset • Export and import processes interest you • You like to work in a team • You have a performance and results-oriented working style • You have very good German and good English skills in speech and writing

Apply easily If we have piqued your interest in this position, then apply today and upload your application documents. As soon as your application has arrived, we will contact you and hopefully get to know each other better in a first online conversation! If you have any questions in advance, please contact us at deu-recruiting@msc.com. Our recruiting team looks forward to helping you.