Customer Service Associate

Customer Service Associate

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities:

1. Fulfill order entry transactions following departmental processes.
2. Answer inbound and initiate outbound customer calls.
3. Build knowledge of all major product groups to properly support customer contacts.
4. Resolve customer issues and inquiries efficiently and effectively.
5. Process credit requests, resolve mis-shipments and provide proof of deliveries.
6. Provide customer support while expertly navigating between multiple computer sessions.
7. Resolve or investigate adequately before appropriately escalating calls to the next level.

Qualifications:

• Strong verbal and written communication skills.
• Proficient in active listening to fully understand our customers’ needs.
• Excellent computer skills, including Microsoft Office.
• Expertise in handling multiple tasks in a high-volume, fast-paced work environment.
• Proven ability to approach any change or new situation with a positive attitude.
• Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Preferred:

• Experience with Office 365, Salesforce, SAP, Esker.
• Experience in order management systems.

Education and experience required:

• High school diploma or equivalent.

Preferred:

• Associates degree.
• 1 year of experience in Customer Service and its related tasks.
• SAP Order Management experience.