Sales Operations Manager

EMEA Sales Operations Manager

The EMEA Sales Operations Manager is a key strategic partner to our sales organisation, shaping how we operate and execute across Europe, the Middle East, and Africa. In this high-impact role, you'll streamline and elevate our sales processes, unlock efficiencies, and empower regional teams to hit and exceed their goals.

If you thrive at the intersection of data, strategy, and collaboration, this role offers the opportunity to influence decision-making, improve performance, and play a critical part in driving MRI's growth across a diverse and dynamic region.

Key Responsibilities

• Lead and oversee day-to-day sales operations activities for the EMEA region, ensuring efficient processes and procedures.
• Establish consistent forecasting frameworks and reporting (Weekly forecast calls including the EMEA role up and vertical sales meetings), this will include both bookings and risk/attrition.
• Collaborate with sales leadership to drive and implement global/regional sales strategies, targets, and forecasting models.
• Analyse sales data and metrics to identify trends, opportunities, and areas for improvement.
• Prepare regular reports and presentations for senior management, providing insights and recommendations (For example; Win/Loss data, MEDDPICC adoption, sales velocity metrics etc)
• Manage the sales pipeline, ensuring accurate tracking and reporting through CRM and other systems (Pipeline health and Hygiene)
• Drive adoption of sales tools, platforms, and best practices across the region (SalesLoft, Trumpet etc)
• Identify Sales training requirements for delivery by Sales enablement
• Support territory planning, quota setting, and incentive programmes for the EMEA sales teams alongside Global SalesOps/RevOps leader.
• Lead or contribute to regional/global sales operations projects and initiatives as required.

Required Skills & Qualifications

• Proven experience (typically 5+ years) in sales operations, business analysis, or a related role, ideally within the EMEA region.
• Strong analytical skills with proficiency in Excel, CRM systems (e.g., Salesforce), and data visualisation tools.
• Excellent organisational and project management abilities.
• Exceptional communication and interpersonal skills, with the ability to work effectively across cultures and departments.
• Demonstrated ability to influence and drive change within a large, matrixed organisation.
• Fluency in English; additional European or Middle Eastern languages are a plus.
• Solid understanding of sales processes, pipeline management, and business operations in the EMEA context.
• Attention to detail and commitment to high standards of accuracy and integrity.
• Ability to travel within the EMEA region as required.

We're obsessed with making this the best job you've ever had! We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group.

Enjoy peace of mind over yours and your family's health with our Private Medical Insurance and Health Cash Plan. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose! Income Protection Plans give you the peace of mind you deserve. Further your professional development and growth with our generous Tuition Reimbursement Schemes. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!