Professional Services Manager - Revenues And Benefits

Professional Services Manager

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London office.

Role Overview

Join MRI Software as a Professional Services Manager and play a pivotal role in driving the success of our MRI Community delivery. At the core of this role is to do what it takes to ensure client satisfaction. This is primarily a management and client-facing role within the Professional Services team, responsible for driving forward the implementation of business-critical project delivery for clients currently using MRI software. The position involves working collaboratively with Customers, Consultants, Project Managers, Marketing, and Sales Account Managers to help clients make the most of their investment. There is a real customer focus on this role and client satisfaction is a key objective.

Key Responsibilities

Achieve and strive to exceed monthly, quarterly, and annual GPS service utilisation and revenue targets (and minimise variance proactively)

Client centricity as a central pillar of operating – meeting with customers as necessary

Ensure schedule and forecast data is accurate and updated regularly aligning capacity with backlog

Drive forecast within MRI Community service delivery

Drive efficient turnaround of Statements of Work, supporting customer requests and supporting demand generation for client delivery, responsible for success of quotation and Statement of Work progress to ensure efficient turnaround

Monitor team KPI's and metrics across Professional Services

Drive continuous improvements throughout the teams with a focus on a customer-centric approach, cost, quality, speed of development and innovation

Promote best practices across the team as a whole

Ensure appropriate R&D is carried out into new services

Handle escalations by customers, responsible for customer focused events with Professional Service participation

Take part in user groups, forums, webinars as required to delight our customers, build up relationships and rapport with them

Looking for opportunities to expand/create services and offers to help grow the business

Conduct timely follow-ups and support marketing campaigns with PS Account Manager

Collaborate with the GPS MRI Community Leadership Team

Contribute to internal GPS and company-wide projects, focus on client retention

Provide support to the wider business in the completion of tender and sales opportunity requirements

Establish and gain trust from customers, stakeholders, and peers alike

Minimise customer attrition by being an advocate of client success as required

Provide updates proactively and as required

Recruitment, upskilling, and cross-training of the team

Any other tasks as required set by leadership

Skills & Experience

Preferred background in Professional Services and management, or customer focused role

5+ years' experience in software, revenues & benefits, education, local authority, or real estate advantageous

Excellent communication, negotiation, and organisational skills

Great with customers and building relationships, putting customers at the forefront

Strong attention to detail and multitasking ability

Commercially aware and industry-savvy

Resilient and able to set a good leadership example to the team

Confident, ambitious self-starter with a growth mindset

We're obsessed with making this the best job you've ever had! We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group.

Enjoy peace of mind over yours and your family's health with our Private Medical Insurance and Health Cash Plan.

Invest in our competitive Personal Pension plan and help set you up for your future.

Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!

Income Protection Plans give you the peace of mind you deserve.

Further your professional development and growth with our generous Tuition Reimbursement Schemes.

Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.