Senior Infrastructure Support Engineer

Join Us And Make The Dream Of Home Ownership Possible!

At Mr. Cooper Group, you play a big role in making the dream of homeownership possible. We know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Required Experience:

• 7+ Years of working experience in IT Network Services.
• Extensive knowledge in networking protocols (TCP/IP, HTTP) security protocols (HTTPS, SSL, TLS and SFTP) with experience in using network monitoring and managing tools and alerts.
• Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless/Security issues, Management of data center.
• Depth knowledge of Networks switching protocols STP, Stacking, VSS, VTP, HSRP, TCP flags, and Dynamic routing protocols like OSPF, EIGRP and BGP
• Good working knowledge on technologies like Cisco SD WAN, Meraki
• Depth knowledge DNS concepts, VPN tunnels, VLAN, IP Networking, Load balancer (Citrix), Firewalls (Virtual / Physical)
• Deep expertise on leading proxy solutions like Zscaler and other related NW services like Firewalls, Routers, packet captures, GRE tunnels, VPN
• Good working knowledge on DNS cloud services, web filtering and url policy management and WAF.
• Understanding with extensive hands-on experience on various Proxy Layer7 technologies for e.g Zscaler,
• To manage Azure, GCP and AWS infrastructure, and work closely with the development team to enhance and optimize our infrastructure services and infrastructure as a code.
• Infrastructure As a Code –Terraform, Knowledge and implementation skills cutting across traditional and modern Infrastructure
• Experience in planning and implementing infrastructure components as well as on ITIL (IT Service Management) incident management, problem management, release management

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V