Client Services Specialist

Client Services Specialist

Ready Credit Corporation is seeking a Client Services Specialist to join our team. As a Client Service Specialist you will be responsible for serving customers and partners by resolving customer issues, assisting customers in using our products, responding to requests, following compliance guidelines, and maintaining quality service.

Key Experience Needed:

• College degree or equivalent of Call Center experience
• 3-5 years of Customer Service Experience.
• Excellent communication (both verbal and written) skills, a solid foundation in business application development, and a "can do" attitude.
• Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): Google Suites, Ticketing Systems, Salesforce experience helpful.
• Strong attention to detail
• Bilingual in English and Spanish preferred.

Position Responsibilities:

• Promptly answer customer support emails within required SLA timeframes.
• Follow up with customers to ensure card issues are resolved in a timely manner.
• Provide light phone support.
• Provide application support to our partners that service our clients.
• Introduce and train call center partners with enhanced features and functionalities.
• Properly assign tickets for supply requests.
• Assist with preparing statistical reports and providing reports within established timeframes.
• Monitor and track customer complaints and provide monthly reports.
• Prepares work by gathering sorting, organizing, and recording data, information, and documents.
• Attend partner calibration calls and process improvement meetings.
• Work with finance and compliance regarding cards and incidents related to fraud.
• Resolving service issues and preventing additional issues by improving processes.
• Ability to work with minimal supervision and independently once trained.
• Acting as a client advocate with a focus on improving the customer experience.

Ready Credit Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.