Audio Visual Support Technician

Audio-Visual Support Technician

The Audio-Visual Support Technician will be responsible for providing comprehensive end-user support and routine maintenance for audio-visual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose, and troubleshoot system malfunctions and defects.

• Provide comprehensive end-user support and routine maintenance for audio-visual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose, and troubleshoot system malfunctions and defects.
• Analyze and evaluate existing VTC systems with minimal oversight, and define problems, data availability, and report requirements and system design issues.
• Respond to customer support requests, identify support requirements, and perform end-user training where applicable.
• Provide day-to-day AV/VTC event support: document and confirm VTC event logistics prior to the event; ensure connectivity between near-end and far-end equipment; resolve technical challenges between local and remote sites on the day of the event.
• Diagnose and troubleshoot routine system malfunctions and identify system defects as needed.
• Respond to technical support requests for classroom technology; identify root cause of equipment malfunction and document issues and resolutions.
• Maintain inventory of assigned systems, to include codecs, cameras, monitors, etc.
• Familiarity and expertise in Crestron, Biamp, Logitech systems, including troubleshooting and installation services.

Requirements

• Minimum two (2) years of relevant experience.
• Must be able to pass background check.
• Strong planning, organizational, and leadership skills.
• Strong verbal and written communication skills.
• Strong people skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients.
• Excellent problem-solving and critical-thinking skills.
• Experience with project cost management and resource capacity planning.
• Basic Crestron programming and/or troubleshooting is preferred.
• Industry Specific certifications (Crestron, Polycom, CTS, etc.) preferred.

Position is full-time, on-site, and with benefits.