Assistant Energy Service Manager

Assistant Energy Service Manager

Rock Energy Cooperative, located in South Beloit, IL, is seeking a talented and dedicated individual to join our team as the Assistant Energy Services Manager. This role is ideal for a highly analytical professional with strong communication skills and a passion for numbers, reporting, and process development. The successful candidate will thrive in a member-focused environment, demonstrating the ability to engage effectively with a diverse range of individuals. As part of our growing Energy Services Department, this position plays a key role in supporting our mission to deliver exceptional customer service and uphold the highest standards of professionalism. Rock Energy Cooperative provides stability for our employees. We have been serving our members since 1936.

Essential Functions:

• Ensure accurate and timely bill creation, verifying that all rate calculations are correct and utility regulations are followed
• Create, delegate, analyze and process a variety of reports
• Review, analyze and remedy meter data across all applications
• Lead accounts receivable and collection efforts
• Assist members with energy conservation, rate schedule options and usage analysis
• Advise, educate, and assist members with newer technologies such as smart meters, distributed generation and electric vehicles
• Oversight of the consumer information system
• Other tasks and duties as assigned by Energy Services Manager

Qualifications:

• Bachelor’s degree in Business, Finance, Mathematics or related field
• Expert level knowledge in Excel and strong skills in Office 365
• Experience in accounts receivable and collections
• Exceptional customer service and de-escalation skills
• Utility experience desired
• Database experience preferred
• Must have and maintain a valid driver’s license
• Must have reliable transportation to and from work
• Reside within one hour driving distance of work location
• Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
• Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed
• Regular daily in-person attendance is required

Competencies:

• Extreme attention to detail
• Excellent verbal and written communication skills
• Ability to quickly learn new software programs
• Ability to learn complex processes, rules, and regulations
• Ability to multi-task
• Ability to navigate multiple software interfaces simultaneously
• Knowledge and ability to use office equipment
• Strong work ethic
• Dependable
• Strong customer service skills
• Friendly and positive attitude

Schedule:

• This is an in-person position
• Monday through Friday (excluding some holidays)
• 7:30 am – 4:00 pm

Work Location:

• South Beloit, IL (In-person)

Salary:

• $63-70,000 per year

Benefits:

• Medical, prescription and dental benefits at a 85%/15% employee split
• 401K with 4% employer contribution
• Employer funded pension plan

Job Type:

• Full Time

Expected Hours:

• 40-50 per week

Company:

Rock Energy Cooperative, established in 1936, is a not-for-profit utility distributing safe and reliable electricity and natural gas to approximately 20,000 households and businesses across its nine-county service area in northern Illinois and southern Wisconsin.