X - ray Technology Sales CSR

X-ray Technology Sales CSR

The position supports the X-ray Sales group in servicing the customers and entering sales orders. This position requires communication with our global customers as well as inter-departmental communication and coordination.

Essential Functions:

1. Confirm with X-ray customers the accuracy and schedule of their purchase orders.
2. Provide and process information in response to inquiries, concerns, and requests regarding the status of their orders.
3. Receive and coordinate customer requests to ship earlier or later than the original request date; follow through on payment and billing issues with Accounting.
4. Work with Production to coordinate shipment and delivery of orders to customers' ship-by date.
5. Closely coordinate consignment inventory located at customer locations.
6. Identify and escalate priority issues to the appropriate person; follow up to ensure issues are resolved to the customer's satisfaction.
7. Organize and follow through on leads, requests for quotes, quote administration, orders, RMAs, shipment, etc. ensuring nothing falls through the cracks.
8. Communicate with customers by phone, e-mail, and/or in person, and provide professional service with a calm demeanor.
9. Follow up and make scheduled call backs to customers where necessary.
10. Attend weekly/monthly conference calls with customers.
11. Work with Shipping to ensure all items are processed correctly through customs.
12. Prepare for and arrange (with Shipping/Receiving department) the shipment of displays and booth materials to and from X-ray tradeshows.
13. Evaluate current process: recommend and implement improvements.
14. May require some travel.
15. Additional duties as assigned.

Education and Experience:

1. Knowledge/experience in Visual preferred.
2. Computer knowledge (MS Office, Excel, Crystal)
3. Five-plus years of administrative/office management experience, preferably including customer service experience

Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

1. Must be able to communicate effectively in English, both verbally and in writing.
2. Excellent teamwork skills, including flexibility and adaptability.
3. Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.