ATR Technical Support Supervisor

Technical Support Specialist

To provide technical support to maintenance and various departments including maintenance control, maintenance station mechanics, inventory control and maintenance records.

Responsibilities/Duties

• Be solution minded and have the ability to retain situational awareness while dealing with complex details of individual projects.
• Ability to delegate effectively and require accountability while developing personnel, including meeting established deadlines.
• Have strong time management skills and the ability to compartmentalize tasks based on priorities.
• Possess strong personal organizational skills and the ability to improve the organization and functionality of existing systems.
• Assist in troubleshooting/repair of aircraft systems.
• Oversee component repair regarding items that are returned no fault found or tested without a firm conclusion of fix.
• Coordinate with and assist the CASS department and parts department regarding components that are designated "Watch List" or "Rouge Parts".
• Create company documents to assist in the repair and inspection of company aircraft and components.
• Take a forward looking approach to regulatory compliance and positioning MAC for successful capture of MAC revenue growth opportunities.
• Have the ability to accurately quote outside work, manage challenges to effective solutions, and deliver a high quality product on-time.
• Be able to develop documented processes for regulatory compliance and increasing quality and efficiency.
• Be a tireless promoter of maintaining the company philosophy of safety, taking care of our people, business ethics, and standing behind the quality and value of our work.

Qualifications

• FAA Airframe and power plant (A&P) certificate.
• Proven knowledge of aircraft systems and components including electrical and avionics systems.
• Must have 10 years' experience in 121 and 135 operations.
• Bachelor's Degree preferred.
• Experience with ATR 42/72 and C408 Aircraft preferred.

Special Position Requirements

• Ability to effectively communicate both written and verbal, with company personnel, vendors and line technicians in order to accurately determine necessary course of action.
• Knowledge of appropriate safety requirements in order to coordinate aircraft repairs that contribute to safe and on time performance.

Supervisory Responsibility

• Supervise other Technical Support personnel.

Training Requirements

• General Safety
• Documented training in Aircraft Maintenance.
• Avionics training is a plus.

Working Conditions and Physical Effort

• Work performed in an office environment on a daily basis.
• Ability to lift up to 50 lbs.
• Overtime is sometimes needed to meet mission requirements.
• Ability to travel if necessary.
• Weekend work as scheduled.

Mountain Air Cargo, Inc is an equal employment employer.