Field Service Technician - State Of Tennessee

Job Title

Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.

Maintain, optimize, test, document and support complex communications systems.

Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.

Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

Team with Engineering, Project Management, Sales, Customer Service personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.

Deliver a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN).

Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment.

Unique combinations of both strong multi-site RF communications system and computer/networking skills are required.

Provide weekly reports of activities and accomplishments.

Proficient with Microsoft Office products and Motorola Radio Programming Software suite.

Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

Strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.

Self-motivated and self-managed to perform the required duties at a distance from direct supervision.

Able to solve customer problems quickly during stressful situations.

Working knowledge of various communications test equipment including:

• Communication System Analyzers
• Ethernet Link test sets
• T1 Test Sets
• TIMS (Transmission Impairment Measurement Set)
• Digital RF Power Meter

Working experience with one or more of the following: Motorola Conventional, SmartNet, and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

Able to demonstrate high level systems expertise and have a minimum of 3+ years of related experience with the following equipment:

• Motorola Base Stations (GTR series,)
• Consoles (MCC7500, MCC7100)
• Channel Banks and T1 Circuits
• Computer IP Networks and Configuration
• Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

Ideally the individual should have at least one network certification: Network +, Security +, CCNA

Candidate Requirements:

• Must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Total familiarity with the latest technologies and troubleshooting techniques
• Must have strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
• Must have strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
• Must have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.
• Must have excellent communications skills and always present a professional image.
• Must have a current, valid driver's license and no traffic violations
• Must be able to obtain background clearance as required by government customer(s)

Location/Travel:

• Local travel is required for all planned activities, including potential unplanned events and remediation efforts.
• MUST live within a commutable distance to the public safety customers located in the state of Tennessee.
• Frequent travel throughout the state with approximately 10% or less overnight travel is required.
• Position requires on-call rotations to support outages in the territory, 24/7, 365, weekends, holidays.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $65,000 - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.