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Field Engineer - Emergency Call Handling - Remote Eligible
Lead deployment and integration of Emergency Call Handling solutions at customer sites
Remote
Mid-Level
$75,000
– 85,000
USD / year
yesterday
Motorola Solutions
Provides mission-critical communications, video security, and command center software for public safety agencies and enterprise security operations.
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Emergency Call Handling Field Engineer
The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics, including the on-site configuration, testing, cut, and post-cut support for Motorola's on-premise and cloud-hosted ECH solutions.
Responsibilities include:
- Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
- Performs site verification testing prior to cutting a site into a production environment.
- Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
- Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
- Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
- Ensures that installation/quality issues are resolved in a timely and efficient manner.
- Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
- Participates in pre-contract oral presentations and customer negotiations as required.
- Maintains subject matter expert skills in emerging cloud-native public safety technologies.
There will be in excess of 75% travel.
Field Engineer - Emergency Call Handling - Remote Eligible
Remote
$75,000
– 85,000
USD / year
Engineering
About Motorola Solutions
Provides mission-critical communications, video security, and command center software for public safety agencies and enterprise security operations.